Shipping & Return Policy
Shipping & Return Policy
Heat Defiant Synthetic Hair-Please allow your Heat Defiant Synthetic order 1-2 weeks to ship from the date of placing your order.
Human Hair-Please allow your Human Hair order 1-2 weeks to ship from the date of placing your order. For custom orders, due to the unique handmade nature of our designs, most orders will require 6 to 9 weeks to create and ship. Additionally, we source our hair in small batches which, though it is more time consuming, is a needful step in ensuring the highest quality. Please be aware of this before you place your order.
Shipping charges are calculated at checkout. Customer is responsible for all additional delivery costs including any duties, taxes, or additional fees that may be charged by local customs for any international deliveries. For our international customers: In some medical cases, you can ask your doctor for a prescription which may help your item to clear customs more readily and possibly duty-free.
Standard Shipping Costs:
* Standard Shipping -Free for continental USA customers
Canada and International Shipping Costs:
* Canada shipping – US$40
* International shipping – US$50
Returns: “7 Day Money Back Guarantee”
If you are not completely satisfied with your purchase on ThinHairThick.com, you may return it for a refund within 7 days of the delivery date. Please note that there is a 15% restocking fee on all returns and any applicable credit card processing fees. All items must be returned in original condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging. Velvet Bands are non-returnable if opened. Returned items should be mailed, or shipped utilizing a reputable carrier with tracking information. Purchaser is responsible for return shipping fees. ThinHairThick.com assumes no responsibility for any returned item lost during transit. Please ensure returned items are properly insured. Please allow 7-10 business days for your return to be processed from the time it is received by Thin Hair Thick. Once it is received and inspected, your refund will be processed and automatically applied to your original payment method.
Exchanges: We get it! Buying hair online comes with its challenges. Need a different color, length or texture? No problem. We allow one courtesy exchange within 7 days without incurring a restocking fee. If the newly requested item is in stock, it will ship immediately. If unavailable, we will provide you with a credit to our store to be used at your convenience. Please note, if you also elect to return the second piece, you will be charged a restocking fee for both pieces.
*Custom orders, Special Orders, Clearance or hair units that have been colored, altered, or have an order in anyway are FINAL SALE and may not be returned.
Returns must be authorized by emailing: [email protected] Please contact us for return address.
Thin Hair Thick shall be the sole arbitrator to determine if a hairpiece has been altered in any way from its original condition and if it is returnable.
Order Cancellation Policy:
Once an order is placed, we begin processing it right away. However, we do offer a 24 hour grace period where we can accept a cancelled order and a credit processing fee applies. Please contact [email protected] to receive authorization if your order falls within the grace period.
* For general inquiries or for more information please e-mail us at: [email protected]
* We will make our best effort to work with you prior to the sale to ensure you get the quality you deserve. We offer free consults for our customers. Please email us to set up an appointment.